Tech Support

Category: Other
Company: Double Negative
Location: London (United Kingdom)
Start Date: immediately

Job Description

Key Purpose of the Job

We're looking for a smart, driven tech enthusiast to join our Technology team, providing technical support to our 900 employees both in-house in our central London office and occasionally at on-set locations. Support includes fault diagnosis and fault resolution of Linux, Mac OS and Windows desktops, whilst reporting, tracking and keeping users updated during the process.
You will also provide support on applications, including email and servers, production software including the Microsoft Office suite, Maya, Nuke and Houdini. Working from our Great Portland Street offices, you will join a team of around 20 staff in the Technology department.

Needs To Do

  • Provide technical support via telephone, email, remote control and in person
  • Diagnose and resolve problems
  • Track faults through our ticketing system
  • Ensure that employees are kept up to date with progress
  • Answer employees questions

Needs To Know

  • Previous experience in a Technical Support role
  • Previous experience of working in a customer facing environment
  • Ability to diagnose and resolve problems
  • Excellent communication skills both written and verbal.
  • Experience in the following would be highly advantageous:
  • Linux
  • MacOS
  • Microsoft Office
  • Networking
  • Hardware troubleshooting
  • Creative applications such as Maya, Houdini or Nuke

Needs To Be

  • An enthusiastic individual seeking an IT support role within a creative environment.
  • Keen to learn - through on the job training and personal study
  • Professional in working attitude
  • Able to work autonomously and within a teamWork well under pressure and in a fast-paced environment
  • Self-motivated
  • Good time management and priority handling
  • Initiative to find answers to new questions

If you are interested in this position, then please submit your cover lettewr and CV to [email protected]

Created on the 14-02-2014
Logo Double Negative
Personal Job Informations
This is an "Off-Site-Posting" and therefore no requirements got specified. So it is sadly not possible to display how matching you are for this job.
Action :
Apply for Job
You will be redirected to
the Company-Homepage